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ManSci QualityCARE - Service Support Options

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Instrumentation Support

ManSci knows that reliable instrument performance is paramount to our customers.
Whether a repair is required (warranty or out of warranty), or you wish to purchase a service plan, we offer a number of options to meet your individual needs and ensure continued trouble-free operation of your equipment. Our team of qualified experts will do their utmost to repair
and return your equipment in a prompt manner. We can help by recommending the best option for you. Your peace of mind is our priority!

Ian Robinson
National Service Manager

 

5 Service Options - The Choice is Yours!

We are aware of the importance of reliable instrument performance. Once your original factory warranty expires, ManSci offers 5 different plans to meet your individual needs and ensure the continued trouble-free operation of your equipment. Our team of qualified experts will do their utmost to repair and return your equipment in a prompt manner.


For those laboratories that work in compliance with Good Laboratory Practice (GLP), our Service Department can recommend the best option for you. Your peace of mind is our priority!

  • Minimize or eliminate down time and cost of down time
  • Ensure system is running accurately to manufacturer's specifications
  • Improve reliability through PM part replacement
  • Improve efficiency through setting changes the Service Representative deems beneficial
  • Cost savings – Time and Money
  • Cost savings – Parts which may be needed on-site
  • Convenience and flexibility of scheduling your PM service at a mutually agreed upon visit, eliminating downtime during your busiest months
  • Service representatives have the majority of parts on-hand for immediate repair, eliminating wait times for parts to arrive
  • Correct any hardware setup errors that may have developed

 

Scheduled Care (Preventive Maintenance)

Preventive Maintenance Visit:  Your instrument will be inspected, cleaned and adjusted to ensure trouble-free operation and optimal performance.

  • PM Service Parts
  • Additional serviceable parts at a 10% Discount
    (if needed while the Service Representative is on-site)
  • Labor, travel & expenses
  • Verify system performance to manufacturer’s specifications
  • Evaluation of methods, as required
  • Software maintenance, as required
  • Additional training if required – time permitting
  • Emergency visits will be billed at a preferred rate (in-house service rate),
    plus travel expenses
  • On-Site service by a factory-trained and authorized representative
  • Unlimited toll-free telephone assistance
  • Web-based support and training through Web-Ex,
    and use of FTP website for dB submission and repair

 

Extended Care (Extended Warranty)

The Extended Warranty includes:

  • All warranty parts (excluding consumable & expendable parts)
  • All labor, travel & expenses
  • Unlimited warranty service visits
  • Priority service
  • On-site service by a factory-trained and authorized representative
  • Unlimited toll-free telephone assistance
  • Web-based support and training through Web-Ex,
    and use of FTP website for dB submission and repair

 

Total Care (Extended Warranty Plus)

Includes both the Scheduled Care and the Extended Care.

 

Customized Service Agreements

Contact us for more information on our Customized Service Agreements

On Demand

“On demand” service is provided for equipment that is not covered by a warranty or an agreement. All repairs are covered by a 90-day warranty. Field and in-house representatives are readily available to repair and maintain all equipment sold by ManSci.

Field Service

Repairs are carried out on-site. This is ideal for equipment that is difficult to ship or should not
be moved, and for minimizing downtime.

In-House Service

Equipment can be repaired at our facility. The rate for this service is more economical,
and is suited for equipment that can be easily shipped.

 

 

 
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ManSci Inc.