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Job Title: Field Service Representative
   
Reports To: Service and Applications Supervisor
Department:   Service Department
Location:   Based out of Orlando FL

 

Job Summary:  Provide installation, training, IQ/OQ certification and post sale support on laboratory equipment.

 

Major Duties:

  • Assist with on site installation and/or Operator training of instruments and systems according to manufacturer specifications
  • Provide a high level of troubleshooting support via phone, email, internet and on site service and repairs
  • Provide training to in-house staff (sales and service) as well as to customers
  • Adjust, align replace or repair electronic equipment, assemblies and components following equipment manuals and schematics
  • Confer with Sales and/or customers with regards to specialized application of equipment and/or software
  • Set up and test new or used equipment as is required to validate proper functioning of equipment
  • Maintain instruments through supplier recommended preventive maintenance procedures
  • Work in a team environment to provide support and knowledge
  • Timely and professionally handle field service calls and customer issues
  • Timely complete and submit service related documentation
  • Interpret Suppliers documentation and related service information to ensure quality customer support

 

Secondary Duties:

  • Maintaining assigned inventory
  • Initiate quotations as required.
  • Assist with distribution of demo equipment as required.
  • Take customer orders and perform order follow up as required.
  • Other duties, as assigned

 

Qualifications:

Education:

  • BS/BA in Chemistry (or closely related degree)

 

Experience:

  • 2 years of hands-on repair and/or laboratory experience

 

General Abilities:

  • Exceptional problem solving skills and time management
  • Excellent communication and organizational skills
  • Capacity to travel frequently overnight within USA
  • Ability to work in groups and independently
  • Exceptional problem solving skills and time management
  • Capable of lifting 50lbs

 

Contact:
Please send resumes to careers@mansci.com

 
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ManSci Inc.